To secure your booking we will require your Credit Card details to be kept on your file. In the instance of a last minute cancellation or no show, a fee of $50 will be charged or $100 for treatments over 1.5 hours.
We understand that unplanned issues or events can come up and you may need to change an appointment, so in the case of a last minute cancellation or reschedule, a fee will incur on the day and will be redeemed off your rescheduled appointment.
In order to prevent a fee from occurring, please respond to your reminder text during business hours by 9am the following day upon receiving it.
Please Note: As we are closed on Sundays, all confirmation texts for Monday appointments must be replied to by 3pm Saturday at the latest to avoid the fee.
Please Note: Redemption must be used within 3 months of cancelled appointment.
* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.
We love children however due to Occupational Health & Safety and limited space we advise not to bring them.
WHEN TO ARRIVE
If it is your first time having a skin treatment we request your arrival 10 minutes prior to your appointment to allow completion of your consultation form.
WHAT IF I AM LATE
Arriving late will unfortunately limit the time allocated for your treatment but will continue to incur the full treatment charge. This is only applied if there is a client booked in directly after you. It is a courtesy to all our clientele that all treatments are completed as scheduled.
Payments can be made via Cash, Eftpos or Zippay.