To secure your booking we will require your Credit Card details to be kept on your file. In the instance of a last minute cancellation or no show, a fee of $50 will be charged or $100 for treatments over 1.5 hours. We understand that unplanned issues or events can come up and you may need to cancel an appointment, so in order to prevent fees from occurring, please respond to your reminder text during business hours by 9am the following day upon receiving it. If your booking was made with less than 24 hours of your appointment and you do cancel or reschedule, the fee will apply.
Please Note: As we are closed on Sundays, all confirmation texts for Monday appointments must be replied to by 3pm Saturday at the latest to avoid the fee.
Examples of situations that are NOT acceptable & will require cancellation fees;
Forgetting appointments or “no showing”.
Last minute work roster changes.
Mismanaging schedules or double booking.
Running late & missing your appointment.
Not replying to our SMS reminder within the time frame.
Mild sickness (we exercise caution & provide sufficient barriers to clients & staff).
Car or transportation issues
* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.
We love children however due to Occupational Health & Safety and limited space we advise not to bring them.
WHEN TO ARRIVE
If it is your first time having a skin treatment we request your arrival 10 minutes prior to your appointment to allow completion of your consultation form.
WHAT IF I AM LATE
Arriving late will unfortunately limit the time allocated for your treatment but will continue to incur the full treatment charge. This is only applied if there is a client booked in directly after you. It is a courtesy to all our clientele that all treatments are completed as scheduled.
Payments can be made via Cash, Eftpos or Zippay.